A Rival to Quality


Rival makes a great crockpot, called Versaware. It goes on the stove top, in the oven, does slow cooking … heck, I’m sure it could go on the BBQ if I allowed such a thing to desecrate my grill.

What Rival doesn’t offer is replacement lids. You see, this past Sunday an unholy ghost moved through an empty room and knocked our crockpot lid to the floor, jeopardizing the health and welfare of our beloved Tim Challies.

Frantic and exhaustive web searches located no replacement pieces. A call to Rival today revealed that they don’t sell replacement items …

We’ll record your name and information. Just call back in three weeks to place the order.
[Rival Customer Service Girl]

Say what?? We don’t have it. We don’t sell it. Give me your name, and call back in three weeks to order it. What’s that about??

Needless to say, I’m not holding my breath. So, if you know anyone whose Versaware crockpot has fallen victim to the passing of a troublesome spirit, shattering the hopes and dreams of pot roasts and a hungry husband, please contact us. We will be happy to place your orphaned lid in a good home.

Rival: you had best not call me unless it’s to say the lid’s in the mail!